This PP covers personal data that we collect about you. This PP is meant to provide you with information about the personal data we collect, how we use and disclose it, and how we protect your personal data.
Personal data is identifying information about you as an individual. We collect, use and disclose personal data such as your name, financial information, personal preferences, and address, as part of our transactions with you in person or when visiting our website. We may also collect your phone number and information you provide us about other people. Contact information includes your name associated with your business address, business email, business telephone, business fax, and other business contact information and is not considered personal data.
How We Collect Your Personal Data
We collect personal data from you in various ways including through this website, face-to-face conversations, email, telephone communications, social media interactions, and any other information you choose to provide us in-store or on the website. We may also collect personal data about you from third-party service providers such as payment card providers and other financial institutions.
How We Use Your Personal Data
Collected personal data is used for a variety of purposes related to our business including:
- Order fulfillment, product requests, and services and/or information;
- Order communication, including any potential issues;
- To understand your preferences;
- Marketing and advertising products and services;
- Establishment and management of an account with us;
- Communication about special events and/or promotions;
- Online order tracking, confirmation and delivery;
- For any other reasonable purpose related to managing our business.
How We Disclose Your Personal Data
We need to disclose your personal data for reasonable purposes related to the operation of our business. We may use other third-party service providers, where, we will enter into contractual arrangements to ensure that they are taking proper measures to ensure that your personal data is protected and used only for the purposes of fulfilling their contract with us. For example, we share personal data with third parties who perform services such as processing payments.
There are certain occasions where we are required to disclose personal data (e.g., in response to a law, statute or regulation, court order, summons or subpoena, or otherwise) where it is necessary to comply with the law. We may also disclose personal data for the purposes of conducting investigations (e.g., if we suspect fraud or otherwise to protect our property or the safety of our customers or employees).
In the event of a corporate sale, merger or acquisition or other event, we also may disclose your personal data, in which case, you will be notified in advance that there has been a change in ownership.
How We Secure Your Personal Data
We take measures, online or in-store, to ensure that your personal data is kept safe from loss, unauthorized access, modification, or disclosure. We use best information practices such as Secure Socket Layer (“SSL”) to encrypt card transactions, firewalls, roles-based access and use of authentication. However, regardless of all of these best practices, we cannot guarantee that internet communications are always secure.
You have the right to withdraw your consent to the collection, use or disclosure of your personal data at any time except in the circumstances where withdrawal of consent would hinder the performance of one of our legal obligations. If you no longer wish to receive information from us, you may inform us of your opt-out request by selecting the opt-out or unsubscribe feature in our communications or by contacting us directly.
Accessing Your Personal Data
You have the right to know what personal data we have collected about you and to ask us to verify personal data if you believe it is incorrect. We will respond to your access request in compliance with our legal obligations.
Retention of Personal Data
We retain your personal data as long as necessary to fulfill the identified purpose or for the amount of time which is required or permitted by law.
Children are not the focus of our advertising nor of our website. We do not collect personal data from children under the age of 13.
To access your personal data, inquire about this PP and/or our privacy practices, or to make a complaint, you may contact us at [email protected]
We may update this PP at any time, in which case we will indicate the last updated date at the beginning of the PP. This Policy will be governed by the laws of British Columbia and the laws of Canada.